Frequently Asked Questions

To place an order, browse our products, add the items you need to your cart, and proceed to checkout.

You will be asked to provide:

• your delivery details,
• contact information,
• and your preferred payment method.

No. You may be able to place an order as a guest, depending on the website setup. Creating an account can make future purchases faster and allow you to view your order history.

We accept the payment methods displayed at checkout. These may include debit cards, credit cards, and other secure online payment options.

Delivery times depend on your location, the selected shipping method, and product availability. Estimated delivery timeframes are shown during checkout or in your order confirmation.

If tracking is available for your shipment, we will send you a tracking link or delivery update by email or SMS after your order has been dispatched.

If you need to cancel or change an order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may not be possible.

For safety, hygiene, and legal reasons, some pharmacy and healthcare products may not be eligible for return unless they are faulty, damaged, or supplied incorrectly.

Please refer to our Returns & Refunds Policy for full details.

Please contact our customer support team within a reasonable time after delivery. Include your order number, a description of the issue, and photos if possible.

Product availability depends on local legal and regulatory requirements. CuratioPlus will only offer products that may lawfully be supplied through the website in the relevant market.

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR where relevant. We use appropriate technical and organizational measures to protect your data.

You can reach our customer support team using the contact details below.